1. Introduction
Neatigo Ltd (“we”, “us”, or “our”) is a professional carpet, upholstery, and hard floor cleaning company based in Christchurch, New Zealand. We are committed to protecting your personal information and handling it in a responsible and transparent way.
This Privacy Policy explains what personal information we collect, how we use it, and what rights you have in relation to it. It applies to all personal information we collect through our website at www.neatigo.co.nz, by phone, and in the course of providing our services.
We comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) set out in that Act.
2. Information We Collect
2.1 Information you provide to us
When you contact us, request a quote, or book a service, we may collect the following personal information:
- First and last name
- Email address
- Phone number
- Property address or service location
- Details about the service you are enquiring about
- Any other information you choose to include in your message
2.2 Information collected automatically
When you visit our website, certain technical information may be collected automatically by our website platform (Wix). This may include:
- Your IP address and general location data
- Browser type and version
- Pages visited and time spent on the site
- Referring website or search terms used to find us
This information is collected through cookies and similar tracking technologies. Please refer to the Wix Privacy Policy at www.wix.com/about/privacy for more detail on how Wix handles this data.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your quote requests and enquiries
- To book and confirm cleaning appointments
- To communicate with you about your service, including reminders or follow-ups
- To provide and improve our services
- To comply with our legal obligations
We will only use your information for the purpose it was collected, or for a directly related purpose. We will not use your personal information for direct marketing without your consent.
4. Disclosure of Your Information
We do not sell, trade, or share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- With our website platform provider (Wix) and other service providers who assist us in operating our website and delivering our services, where those providers are bound by appropriate confidentiality and privacy obligations
- Where we are required to do so by law, or in response to a lawful request from a government authority
- With your consent
5. Cookies
Our website is hosted on the Wix platform and may use cookies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device.
You can control cookies through your browser settings and opt out of non-essential cookies at any time. Note that disabling cookies may affect the functionality of the website.
For full details on cookies used on our website, please refer to the Wix Cookie Policy at www.wix.com/about/privacy.
6. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or modification. These steps include limiting access to your information to authorised personnel only, and using our website platform’s built-in security features.
While we take care to protect your information, please be aware that no method of transmitting or storing data over the internet is completely secure. We cannot guarantee the absolute security of information you send to us electronically.
7. Retention of Information
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
8. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of your personal information if it is inaccurate, incomplete, or out of date
- Raise a complaint if you believe we have interfered with your privacy
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 2020.
9. Third-Party Websites
Our website may contain links to third-party websites, including our social media pages. This Privacy Policy applies only to information collected by Neatigo Ltd. We are not responsible for the privacy practices of any third-party websites and encourage you to review the privacy policies of those sites before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Neatigo Ltd
3 Eastman Drive, Halswell, Christchurch 8025, New Zealand
Email: quote@neatigo.co.nz
Phone: 022 192 6246
Website: www.neatigo.co.nz